The house

Lifetime Warranty

A lifetime warranty is a statement about construction: solid gold, set properly, can always be brought back.

In short

DEEVE offers a lifetime warranty on all solid 14K and 18K gold jewelry, covering manufacturing defects, prong retipping, stone resetting, clasp repair, rhodium re-plating for white gold, and professional cleaning — at no cost. You arrange and pay for insured shipping to send the piece in; we cover the return leg, and both legs are insured. To make a claim, email support@deeve.ca.

Key takeaways

Lifetime coverage on structural integrity — not a limited term.
Complimentary cleaning, inspection and prong tightening, always.
Free prepaid insured shipping both ways on warranty work.
Most warranty repairs completed within 2–3 weeks.

Every piece from DEEVE is backed by our comprehensive lifetime warranty — a testament to the craftsmanship of Arta Talachian, Master Goldsmith & Certified Gemologist, and our unwavering commitment to quality.

What's Covered

Structural Integrity

We guarantee the structural integrity of all our solid 14K and 18K gold jewelry for life. This includes manufacturing defects in materials or workmanship, prong retipping and reinforcement, stone tightening and resetting (for stones originally set by us), clasp and closure repair or replacement, chain link repair and soldering, and ring shank repair and reinforcement.

Complimentary Services

As part of our lifetime commitment, all DEEVE pieces receive professional cleaning and polishing, inspection and maintenance checks, rhodium re-plating for white gold pieces, and minor adjustments and tightening.

Lab-Grown Diamonds

All IGI-certified lab-grown diamonds are guaranteed against loss due to manufacturing defect in the original setting. Our in-house gemologists will inspect and verify the security of your stones at any time. Learn about IGI certification.

How It Works

1. Contact us. Email support@deeve.ca with details about your piece and the service needed. We'll respond within 24 hours on business days.

2. Send your piece. Ship your jewelry to our Ontario studio using our prepaid, fully insured shipping label. We'll confirm receipt immediately upon arrival.

3. Expert assessment. Our master jewelers will inspect your piece in our in-house studio and provide a detailed assessment of the work required.

4. Precision repair. All warranty work is completed by master jewelers in our Ontario studio — ensuring the highest standards of craftsmanship.

5. Return shipping. Your restored piece is returned via fully insured shipping at no cost to you. Most repairs completed within 2–3 weeks.

Important Information

What's Not Covered

Our lifetime warranty covers manufacturing defects and normal wear. Not included: loss, theft, or damage from accidents, misuse, or abuse; damage from exposure to harsh chemicals, chlorine, or extreme temperatures; modifications or repairs performed by third parties; normal wear and tear on high-friction areas (e.g., ring band thinning); resizing beyond the original size range of the piece; damage to gemstones from impact or abrasion; engraving removal or alteration.

Shipping & Handling

Warranty repairs are completed free of charge. Shipping to our studio is covered by us via prepaid label. Return shipping is complimentary for warranty work. For non-warranty services, standard repair fees and shipping costs apply.

Turnaround Time

Most warranty repairs are completed within 2–3 weeks from receipt. Complex restorations may require additional time — we'll provide an estimated timeline during assessment.

Beyond the Warranty: Our Care Commitment

Lifetime support. Even outside warranty coverage, we're here to care for your jewelry. Our in-house studio offers comprehensive repair, restoration, and customization services at transparent pricing. View all jewelry services.

Complimentary consultations. Unsure if your piece needs service? Send us photos anytime for a free assessment and care recommendations from our team. Contact us.

Heirloom restoration. We offer specialized restoration services for vintage and heirloom pieces — whether created by us or not. Learn about our services.

For everyday care tips to keep your jewelry looking its best between services, visit our Jewelry Care Hub.

Our Ethical Commitment

Every DEEVE piece is crafted with integrity. Conflict-free sourcing: all diamonds and gemstones are ethically sourced. Recycled metals: we prioritize recycled gold in our jewellery. Lab-grown diamonds: IGI-graded lab-grown diamonds offer sustainable luxury without compromise. Transparent practices: full disclosure of materials, origins, and certifications. Learn more about our ethical sourcing practices and materials & authenticity.

This lifetime warranty is non-transferable and applies only to the original purchaser with proof of purchase from DEEVE. We reserve the right to assess each warranty claim individually and determine the appropriate course of action. This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.

DEEVE's warranty and care commitment is backed by Arta Talachian, Master Goldsmith & Certified Gemologist with 25+ years of experience in fine jewelry design, crafting, and appraisal. For warranty claims or questions, email support@deeve.ca.

What this means

Covered for life

Manufacturing defects, prong retipping and reinforcement, stone tightening and resetting for stones we set, clasp and chain repair, ring shank reinforcement, rhodium re-plating for white gold, and professional cleaning and polishing.
Free insured shipping both ways

A prepaid, fully insured label to reach our Ontario studio, and complimentary insured return shipping on all warranty work.
Serviced in-house

Warranty work is completed by master jewelers in our Ontario studio, with most repairs finished within 2–3 weeks.
Original purchaser

The warranty is non-transferable and applies to the original purchaser with proof of purchase. Accidental damage, third-party repairs, theft and loss are not covered.

FAQ

Questions, answered.

What is not covered by the warranty?

Loss, theft, accidental damage, damage from chemicals or chlorine, modifications by third parties, normal wear and tear on high-friction areas, resizing beyond the original size range, gemstone damage from impact, and engraving removal or alteration.

How do I make a warranty claim?

Email support@deeve.ca with details about your piece and the service needed. We respond within 24 hours on business days and will confirm the insured shipping arrangements — or you can arrange local drop-off and pickup at our Toronto head office, by appointment. Most repairs are completed within 2–3 weeks and returned via insured shipping at no cost.

Is the warranty transferable?

No. DEEVE's lifetime warranty is non-transferable and applies only to the original purchaser with proof of purchase from DEEVE.

Does DEEVE cover shipping for warranty repairs?

Yes, in part. You arrange and pay for insured shipping to send your piece to our Ontario studio, and return shipping is complimentary — both legs are fully insured. For non-warranty services, standard repair fees and shipping costs apply.

How long do warranty repairs take?

Most warranty repairs are completed within 2–3 weeks from receipt at our Ontario studio. Complex restorations may require additional time — we provide an estimated timeline during the assessment stage.

Continue Exploring

10 carat diamond tennis bracelet
The top of the range at 10 cttw, and the house's best-selling piece.
2 carat lab grown diamond solitaire ring
A 2 ct IGI-graded G/VS1 round solitaire in solid 14K gold.
materials & authenticity
How we verify metals and diamonds, and what our marks mean.
ethical & sustainable jewellery
Responsible sourcing and jewellery made to last a lifetime.
Arta Talachian, master goldsmith
The master goldsmith and certified gemmologist behind DEEVE.
jewelry repair services
In-house workshop repairs, resizing and refinishing.
contact DEEVE
Reach our team — remote-first, with appointments in Toronto.

Backed for Life

Explore the Collection

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Bought two, one for me and one as a gift

I liked the 3 carat bracelet so much I ordered a second one as a gift. The quality is consistent across both pieces — diamonds are bright and evenly set, gold is solid, clasps work smoothly. DEEVE has a customer who will keep coming back. The price-to-quality ratio is excellent.

Patricia, repeat purchases are the greatest compliment. Thank you. We hope both bracelets bring joy.

Well made, good value

Natural diamond stud earrings in solid 14K white gold with a lifetime warranty at this price point is genuinely good value. The 0.50 carat size has real presence. The craftsmanship is solid — prongs are even, stones are secure, backing feels reliable. A confident purchase.

Solid quality, fast delivery

Ordered on a Monday and received by Thursday — great for a Canadian order. The 2 carat bracelet in white gold is beautiful and the craftsmanship is evident. Clasp is tight and secure. The diamonds are bright and very consistent in appearance. Would order from DEEVE again without hesitation.

Slightly smaller than expected but beautiful

The 2 carat total weight is split between two earrings — so each stone is 1 carat. I understood this but the visual size was still slightly smaller than I imagined from the photos. The quality is excellent and the IGI certification is genuine. The earrings are beautiful, just clarifying the per-stone size for other buyers.

Great point, Mariève. We will review how we communicate per-stone weight more clearly on the product page. Thank you.

My most-worn earrings

Three months in and these 1 carat lab-grown studs have become my default. I rarely wear anything else. The quality has held up through daily use, the white gold remains bright, and the diamonds are as brilliant as day one. A very satisfying long-term purchase.

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