Shipping Policy

Last updated: May 4, 2026

This Shipping Policy explains how shipping works for orders placed on the DEEVE online store. If you have questions, contact us at support@deeve.ca.

Shipping Destinations

We ship to Canada, the United States, the United Kingdom, the European Union, Australia, New Zealand, and select international destinations.

Shipping Costs

Shipping is free on all orders worldwide. No minimum order value is required.

Duties, Taxes & Customs (International Orders)

For orders shipped outside of Canada and the United States:

• Duties, import taxes, and customs fees are not included in the order total
• These charges are the responsibility of the customer and are collected by the carrier or customs authority upon delivery
• DEEVE has no control over these charges and cannot predict their amount
• Refusing a package due to duties or customs fees does not qualify for a refund of the original order

Applicable taxes for Canadian and US orders are calculated at checkout.

Shipping Speed and Delivery Timelines

All orders are shipped via UPS Worldwide express service and are typically processed within 1 business day. 

Once dispatched, estimated delivery timeframes are:

• Canada & United States: 1–3 business days
• International (UK, EU, Australia, New Zealand): 1–3 business days

Please note:

• Delivery timelines are estimates and not guarantees
• During peak periods such as holidays or promotions, processing times may be longer

Some orders may require additional verification prior to shipment, which may extend processing time.

Custom Designs and Made-to-Order Items

Custom and made-to-order jewelry requires additional production time.

• Estimated production timeline: 2–6 weeks, depending on design complexity and approvals
• Production begins once all required details are confirmed
• Shipping remains free once the custom order is ready to dispatch

If you have a specific deadline, please contact us before placing your order to confirm feasibility.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with your UPS tracking number. You can use this number to track your order directly on the UPS website or via the Shop app.

Delivery and Carrier Delays

After an order is handed to the carrier, delivery timing is managed by UPS. We are not responsible for delays caused by:

• Carrier disruptions
• Weather conditions
• Customs processing
• Incorrect or incomplete shipping addresses
• Events outside our reasonable control

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. If an order is returned due to an incorrect or incomplete address, we may contact you to arrange reshipment.

Lost, Stolen, or Missing Packages

If tracking indicates your order was delivered but you have not received it:

• Check your delivery location and with household members or building management
• Contact UPS directly using your tracking number
• Email support@deeve.ca with your order number and tracking details

We will assist where possible, but replacements or refunds are not guaranteed for packages marked as delivered.

Damaged Packages or Items

If your order arrives damaged, email support@deeve.ca as soon as possible with:

• Your order number
• Clear photos of the packaging, shipping label, and damaged item

We will review the information and advise on next steps.

Customer Support

Email: support@deeve.ca

Policy Updates

This Shipping Policy may be updated from time to time. The most current version will always be available on our website.