Support

Contact DEEVE

One team answers everything — orders, warranty, custom work — directly from our head office.

In short

DEEVE support is available through the 24/7 concierge chat on every page, by email, and by toll-free phone — every inquiry handled by our Toronto head office team, covering orders, warranty claims, custom design, returns and repairs.

Ways to reach us

Concierge chat

Available 24/7

On every page of the site — the fastest first answer.

Email

support@deeve.ca

Response within 24 hours on business days.

Toll-free

855-633-4131

Monday–Friday, 9 AM–5 PM Eastern.

Text us

855-633-4131

Specialists reply Mon–Fri, 9–5 Eastern. Message and data rates may apply. Reply STOP to end messages, HELP for assistance. Text updates · SMS terms.

Head office

By appointment only — warranty service and local order pickup. Not a showroom; no jewellery is kept on site. Serving customers across Canada and the United States.

302 Bay Street, Suite 409
Toronto, Ontario M5H 0B6

We're Here to Help

Write to the team that makes and services every piece. Include an order number if you have one.

Answered within 24 hours on business days.

Book a call

Prefer to talk? Leave a number and a good time — a DEEVE specialist calls you within one business day.

Monday–Friday, 9 AM–5 PM Eastern.

What we can help with

Many questions are answered in our guides — Gold educationDiamond educationJewellery careAll guides

Every inquiry receives personalized attention from Arta Talachian, Master Goldsmith & Certified Gemologist, and our team.

FAQ

Questions, answered.

How quickly will I receive a response?
Our concierge chat is available 24/7. Email inquiries receive a response within 24 hours on business days (Monday–Friday, 9 AM–5 PM Eastern). For urgent matters, indicate this in your subject line. You can also call 855-633-4131 (toll-free) during business hours.
Can I visit DEEVE in person?
Our head office at 302 Bay Street, Suite 409, Toronto serves warranty appointments and local order pickup — by appointment only. It is not a showroom and no jewellery is kept on site. Email support@deeve.ca to schedule an appointment.
Do you offer phone consultations?
Yes. We’re happy to arrange phone consultations for custom design inquiries or detailed product questions. Call 855-633-4131 (toll-free) or email us first to schedule a convenient time.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number when your order ships. For order status questions, email support@deeve.ca with your order number and the email address used for the order.
How do I make a warranty claim?
Email support@deeve.ca with details about your piece and the service needed. We respond within 24 hours on business days and will confirm the insured shipping arrangements — or you can arrange local drop-off and pickup at our Toronto head office, by appointment. Most repairs are completed within 2–3 weeks and returned via insured shipping at no cost.
How do I care for my jewelry?
We provide care instructions with every purchase. For comprehensive guides covering all materials and gemstones, visit the Jewelry Care Hub on our blog.

We're Here to Help