The questions we are asked most — answered from the same record our product pages and the DEEVE Concierge draw from.
In short
Every DEEVE piece is solid 14K or 18K gold — never plated, filled or vermeil — hallmarked and supplied with a certificate of authenticity for the gold purity. Diamonds are IGI graded, and whether a piece includes an individual IGI certificate is recorded per piece. Delivery is free worldwide in 3–5 business days, returns are free within 30 days across Canada and the US, and every piece carries a lifetime warranty serviced in our Ontario workshop.
The questions we are asked most, answered plainly. Everything below is the same source our product pages and the DEEVE Concierge draw from, so the answer is the same wherever you find it.
If your question is not here, the DEEVE Concierge is on every page of this site, around the clock. For anything that needs a person, email support@deeve.ca or call 855-633-4131, Monday to Friday, 9:00 AM–5:00 PM Eastern.
Go deeper
Materials & Authenticity — solid gold, lab-grown and natural diamonds, and how certification is recorded
These answers are held once and rendered everywhere — this page, the product pages and the DEEVE Concierge all read the same record, so the answer never differs depending on where you ask.
Said precisely, or not said
Certification is recorded per piece rather than assumed by category or carat weight. Where a piece carries an individual certificate, its listing says so; where it does not, we say that too.
Serviced for life, in-house
Resizing, prong work, rhodium re-plating, polishing, stone resetting and inspection are carried out in our own Ontario workshop under the lifetime warranty.
Anything not covered here
The DEEVE Concierge answers around the clock on every page. For a person, email support@deeve.ca or call 855-633-4131, Monday to Friday, 9:00 AM–5:00 PM Eastern.
FAQ
Questions, answered.
Is DEEVE jewelry real gold?
Yes, all DEEVE jewelry is crafted from solid 14K or 18K gold — never plated, filled, or vermeil. Each piece is hallmarked and comes with a certificate of authenticity guaranteeing the gold purity.
Is gold-plated jewelry real gold?
Gold plating is a thin layer over a base metal: it wears through and cannot be restored. DEEVE uses only solid 14K and 18K gold, where the gold alloy runs through the entire piece — never plated, filled or vermeil. Every piece is hallmarked and arrives with a certificate of authenticity guaranteeing the gold purity.
Are DEEVE's diamonds real?
Yes. DEEVE uses both lab-grown and natural diamonds, and all of them are real diamonds. Every DEEVE diamond is IGI graded, and the lab-grown stones are cut to Excellent. Whether a piece includes an individual IGI certificate is recorded per piece, never by carat weight or category. Our natural diamonds are conflict-free and responsibly sourced.
Where is DEEVE jewelry designed and made?
DEEVE designs its collection in-house in Ontario, Canada, and every piece is quality-inspected by our gemmology studio before it ships, under Arta Talachian, 5th-Generation Master Goldsmith and Certified Gemologist with over 25 years at the bench. Custom and bespoke pieces are handcrafted in our Ontario workshop.
What does DEEVE's lifetime warranty cover?
Our lifetime warranty covers professional cleaning, polishing, rhodium plating (for white gold), stone resetting, and resizing for the life of your jewelry.
Can my DEEVE jewelry be resized?
Most DEEVE pieces can be resized, including diamond tennis bracelets, and the work is carried out in our own Ontario workshop under the lifetime warranty. The one exception is a full eternity band: because the diamonds run the entire circle, it is made to your size and cannot be resized afterwards. Email support@deeve.ca with the piece and the size you need.
What jewelry services does DEEVE offer?
Our Ontario workshop handles warranty servicing, repairs, resizing, prong work, rhodium re-plating for white gold, polishing, stone resetting, inspection and gemmological assessment. Email support@deeve.ca or call 855-633-4131 to arrange service.
Does DEEVE make custom or bespoke jewelry?
Yes. Bespoke pieces are designed with you and handcrafted in our Ontario workshop in solid 14K or 18K gold. Consultations are remote-first — by phone or video — or in person at our Toronto head office by appointment. Custom orders take 2–6 weeks depending on design complexity and approvals. Email support@deeve.ca or call 855-633-4131 to begin.
Does DEEVE offer free shipping?
Yes, we offer free shipping worldwide via UPS Worldwide Saver. Canada and US orders arrive in 3–5 business days. International orders arrive in 3–5 business days. All orders are fully insured.
Can I return my DEEVE jewelry?
Yes, we offer a 30-day return policy with free return shipping for Canada and US orders. Jewelry must be unworn and in original condition. Custom or engraved pieces are final sale.
Can I visit DEEVE in person?
Our head office and service atelier is at 302 Bay Street, Suite 409, Toronto, Ontario M5H 0B6, in the Financial District — by appointment only. It is not a showroom: no jewelry is kept on site, so browsing and try-on are not available. The address serves warranty and repair service and local order pickup. Email support@deeve.ca or call 855-633-4131 to arrange a time.
How do I reach DEEVE?
The DEEVE Concierge is available on every page of deeve.ca, around the clock. Our team answers email at support@deeve.ca and the toll-free line 855-633-4131 Monday to Friday, 9:00 AM–5:00 PM Eastern, and email is answered within 24 hours on business days.
The concierge
Still have a question?
The answers above cover what we are asked most. For anything else, Bijan is on call — ask in plain words and the answer comes back in seconds.
The DEEVE concierge
Meet Bijan
Bijan is our concierge — an AI assistant versed in the guides our goldsmiths write, on call any hour. Ask in plain words; the answer comes back in seconds.
Diamond & metal education
Choosing a ring & gift advice
Ring & bracelet sizing
Order & delivery tracking
Booking a Toronto appointment
Bespoke commission enquiries
Care, repair & warranty
